Under Norwegian law, there is a 14 days returns policy. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage is paid by you.
We guarantee that the bbhugme you receive is flawless when shipped. Should you receive a faulty product, please contact us immediately, but no later than 14 days after collection. Please provide a detailed description together with a photo. The faulty item must be in unused condition. Return the item using the address slip included. Upon receivingthe item and approving the claim we return to you a replacement, if in stock. If out of stock we will return any payment for the item.
bbhugme is ideal for daily use during pregnancy, breastfeeding and more. With proper care following instructions on washing labels and packaging, bbhugme will keep providing you family with relaxation and fun. However, normal damage from wear and tear will not be covered.
Warranty is only valid as long as bbhugme is used with a sleeve and washed by hand. Therefore, any damage caused by washing the inner pillow in a washing machine will not qualify as a return.
Return address for customers in Norway: DSV Solutions AS Regnbueveien 9 1405 Langhus.
Return address for customers outside Norway: Collicare Exportgatan 24A 422 46.