RETURN

 


Under Norwegian law, there is a 14 days returns policy. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. The customer is responsible for ensuring that the package is not damaged or lost when returning it to us. The return postage is paid by you.

We guarantee that the bbhugme you receive is flawless when shipped. Should you receive a faulty product, please contact us immediately, but no later than 14 days after collection. Please provide a detailed description together with a photo. The faulty item must be in unused condition. Return the item using the address slip included. Upon receivingthe item and approving the claim we return to you a replacement, if in stock. If out of stock we will return any payment for the item.

bbhugme is ideal for daily use during pregnancy, breastfeeding and more. With proper care following instructions on washing labels and packaging, bbhugme will keep providing you family with relaxation and fun. However, normal damage from wear and tear will not be covered.

Warranty is only valid as long as bbhugme is used with a sleeve and washed by hand. Therefore, any damage caused by washing the inner pillow in a washing machine will not qualify as a return.

 

Return address for customers in Norway: DSV Solutions AS  Regnbueveien 9 1405 Langhus. 

Return address for customers outside Norway: Collicare Exportgatan 24A 422 46. 


DELIVERY TERMS

We accept orders from all over the world when paying with Visa, Mastercard. 

Is your country not available on the shipping page?
No problem, please contact us at post@bbhugme.no and we will help you.

Order confirmation
After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation.

Customers outside EU
When ordering to a country outside the European Union you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at bbhugme do not have any influence over it. Please note that when ordering goods to be received outside the European Union, VAT is not applicable and thus the order's sales price will not be subject to VAT.

For more information, please contact your local customs office as they will be able to assist you further.

Approximate delivery time
Outside EU with DHL
10-15 business days.

Within EU with DHL
5-10 business days

Nordic Countries with postal
1-3 business days

Distribution partner

We have chosen to have two different partners, Post Nord and DHL.